Refund policy

Last updated: October 9, 2026

We want you to be satisfied with your order. If something is not right, you may return or exchange it within 30 days of the date your order was delivered.

Return window

You have 30 days from the delivery date shown on your tracking information to request a return or an exchange. Requests made after 30 days cannot be accepted.

Eligibility

To be eligible for a return or exchange, the item must be:

Unworn, unwashed, and in the same condition in which you received it
Returned with its original tags and packaging
Accompanied by your order number or proof of purchase

How to start a return or exchange

Email us at support@wearaspen.com with your order number, the item you would like to return or exchange, and the reason. We will reply with instructions and the address to send your item to. Please do not send items back before contacting us, as returns sent without prior approval may not be accepted.

Return shipping costs

Our error: if you received a wrong, defective, or damaged item, we cover the cost of return shipping and will provide a prepaid label.
All other returns and exchanges: the customer is responsible for the cost of return shipping. We recommend using a trackable shipping service.

Original shipping charges are non-refundable unless the return is due to our error.

Damaged, defective, or incorrect items

Please inspect your order when it arrives. If an item is damaged, defective, or not what you ordered, contact us within 30 days of delivery with your order number and photos of the item so we can resolve it.

Exchanges

Exchanges are subject to availability. Once we receive and inspect your returned item, we will ship the replacement. If the requested item is not available, we will issue a refund instead. Shipping for the replacement item is charged at our standard rates unless the exchange is due to our error.

Refunds

Once we receive and inspect your return, we will email you to confirm whether it has been approved. Approved refunds are issued to your original payment method within 10 business days. Your bank or card issuer may need additional time to post the refund to your account.